Frequently Asked Questions
How long does it take for my order to process and ship?
Orders are processed Monday- Friday. Processing takes 1-3 business days. Business days exclude weekends and holidays. Once your order has processed your order will be shipped via USPS and you will receive a tracking number via email. Normal shipping times are 3-5 days. Due to COVID-19, shipping may be delayed for certain areas. For specific questions regarding delivery times, please contact your local USPS location. Day and Night Hookah are not responsible for delayed delivery times by USPS.
How do I track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there.
What kind of tobacco would you recommend?
There are many great hookah tobacco brands, here are a few that we like the best: Al Fakher, Fumari, Starbuzz, Fantasia and Social Smoke. The selection is wide and tastes are different, so you should just go ahead and start trying new things. These brands offer very good quality tobacco for reasonable pricing.
How often should I clean my hookah?
We recommend cleaning hookah right after using it. Some differences apply to various parts.
The tobacco bowls – clean it after each session before refilling it with tobacco.
Other items – the hose, the bottle, the stem, etc – We recommend that these items are cleaned once a week. If you are sharing your hookah with other parties, we recommend cleaning it after use.
Hand wash portable hookah do not put in dishwasher. Remove LED light from base.
My hookah tastes burnt, what should I do?
Your coals maybe a little too hot. Try removing 1 of the coals if you are using 2. Also, check your shisha to make sure it doesn’t need to be changed. When coals are too hot they burn the shisha too fast.
What type of coals would you recommend?
Of course, we prefer natural coals, but you can use instant coals. Our favorite brands are Charco Flare (natural coals) and Starlight (instant coals).
How many coals should I use for my hookah?
If you are using larger coals, we recommend one. If you are using smaller coals we recommend two.